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Termos e Condições de Devolução ou Troca

Termos e Condições de Devolução ou Troca

* O produto deverá ser encaminhado na embalagem original, sem indícios de abertura e violação da caixa e acompanhado da nota fiscal.

 

* Lembrando que será descontado do valor os custos reais de frete (não somente o valor pago).

 

Devoluções

 

Oferecemos um serviço exclusivo para que você possa realizar devoluções de forma simples e rápida. Se você desistir de sua compra, utilize o nosso serviço de Devolução. O pedido de devolução pode ser feito em até 7 dias corridos, após o status de seu pedido ser atualizado para Entregue no site. A atualização pode levar até 48h após o recebimento da compra.

 

Produto com Defeito

 

·       A solicitação de troca deverá ser comunicada à nossa Central de Atendimento ao Cliente em até  7 dias corridos, a contar da data do recebimento.

·       Se o produto adquirido em nossa loja apresentar defeito após 7 dias a contar da data do recebimento, você deve entrar em contato conosco para comunicar a ocorrência e obter esclarecimentos antes do envio.

·       Os produtos devem ser devolvidos, preferencialmente, na embalagem original juntamente com a nota fiscal e garantia.

·       Todos os produtos serão analisados pela equipe de Assitência Técnica da loja. Caso o defeito seja provocado por mal uso, a garantia não cobrirá a troca do produto. Os custos de frete serão por conta do cliente.